health
How Phoenixville Hospital Turned STAR Accreditation into a 30% Quit‑Rate Boost: A Step‑by‑Step Playbook
When the board of Phoenixville Hospital asked the quality team to “do something about smoking,” most executives imagined a handful of pamphlets and a modest budget line. What they got instead was a full-blown, data-driven crusade that turned a vague aspiration into a measurable, reimbursable achievement. Fast-forward to 2024, and